Refund and Returns Policy – greentshirt.store

Return policy

Return period is 30 days from delivery date for all eligible items. If more than 30 days have passed since you received your order, unfortunately we cannot offer you a refund or exchange.

Return conditions

All returned products must be unworn, unwashed, with tags intact, and repackaged in the original packaging if applicable.

All items must be intact and resalable.

Make sure the goods are carefully packaged to avoid damage during transportation.

Shipping costs are non-refundable.

If it is an error on our part, we will exchange it at our expense.

Please note that we will not issue refunds if the buyer provides an incorrect or wrong shipping address.

Start a comeback

To initiate a return, please follow these simple steps:

Before returning a product, please contact our customer support team. You can contact them via email at [email protected] or via our contact page.

When contacting our support team, please provide the following information:

Code orders

Your order quantity

Items you want to return

Reason you want to return the order

Our customer support team will review your request and if eligible, will provide you with a Return Confirmation number along with instructions on how to proceed.

Refund process

Once we receive your return and verify eligibility, we will process your refund. Refunds will be issued to the original payment method used to make the purchase.

Late refund or

If you still haven’t received your refund, check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted.

Next, please contact your bank. There will typically be a processing time before the refund is sent.

If you’ve followed all of the steps above and still haven’t received your refund, please contact us at support@ greentshirt.store

Exchange

If you would like to exchange the product for a different size or color, please follow the returns process as outlined above, then place a new order for the desired product on our website.

Goods are damaged or defective

In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or a full refund, including return shipping costs in such cases.

Cancel order

We may cancel your order within 24 hours of placing your order before processing begins.

Contact

We appreciate your understanding and apologize for any inconvenience this policy may cause. Please contact us at email address, in case of any concerns or problems with your order and we will do our best to assist you within the limits.

Email: [email protected]

Working hours: 8AM – 5PM (from Monday to Saturday, closed on Sunday)